As a medical professional myself, I have to say that Dr. Harp was everything I look for in a provider - kind, competent, thorough, and respectful without being patronizing or arrogant. I am looking forward to my care here under her treatment!
My experience with the check-in process, however, was less than satisfactory. With the various automated reminder and online check-in systems in place, I took the time to create accounts and fill out all the requested information prior to the visit, as prompted. However, when actually arriving, I was told, in perhaps not the most polite way, that I needed to re-provide all of that information again on paper. I felt as though my time was wasted with all of the clearly useless duplicate online forms that I took time to fill out.
Lastly, one of the consent waivers was explicitly a signature to acknowledge “…that [you] have received a copy of the office Notice of Privacy Practices..” However, that actual “Notice of Privacy Practices” was not provided. I thought this was just an error where they forgot to include that copy in my packet, but that was not the case. My request to get a copy of that resulted in several confused faces and about 10 minutes of office staff going through filing cabinets trying to find a copy. When it was finally located, it was admittedly outdated and something that clearly was not regularly provided for patients. It felt also that the staff person who finally did provide the copy to me was trying harder justify why it wasn’t provided and why they didn’t have an up-to-date version rather than just apologizing and working to remedy the situation.
This, to me, from an office administrative prospective, was honestly appalling and inexcusable. I simply don’t understand how you can ask for a signature that something was provided to you for review without it actually being provided?! And to be doing so knowingly and routinely since it was clear I was a rare case in pointing this out. Either the verbiage on the consent form needs updated, or the practice does.
Rating would be way lower if it weren’t for the excellent care I received past the front desk.
